Complaint

1. Brief Information

When ordering via our website, you always have the right to file a complaint regarding the product within two years from the date you received it. If you wish to claim that the product is defective, you must contact us as soon as possible after the defect has been discovered.
For a complaint to be valid, it must always be made within a reasonable time after you noticed or should have noticed the defect. A complaint made within two months from the time the defect was discovered is always considered to have been made within a reasonable time.
We recommend that you inspect the products upon receipt and immediately report any damage to the packaging to the carrier, and note the damage on the shipping documents.
You are responsible for the condition of the complained product from the time you receive it until it has been received by us.
Once we have received the complained product and determined that the complaint is valid, we will compensate you in accordance with applicable law. This means that the defect will be remedied or that we will replace the defective product with a new one. If this is not possible, or if we otherwise deem it more cost-effective, we may instead refund the amount you paid for your order, including shipping costs.
Please note that we reserve the right to reject a complaint if it turns out that the product is not defective under applicable law. In such cases, we will not reimburse any costs incurred for return shipping.

Please send an email to order@washologi.se in accordance with the following instructions:

State “Complaint, Order *order number*” in the subject line. The order number can be found in your order confirmation and invoice.
Example: Complaint, Order 16193.
In the body of the email, state the reason for the complaint and specify which products in the order you wish to complain about, or whether the complaint applies to the entire order.
Provide the batch number of the products you wish to complain about, if applicable.
Attach photos that support your complaint.

Once we have received your email, we will process your complaint within 24 hours.